Before
- Each centre's phone and chat number is answered by whoever is at the front desk, between sessions.
- Which physio is at which centre (or on home visits) on which day lives in someone's head, so patients wait or get called back.
- Patients who stop after 4 or 5 of 12 sessions are rarely called back, and the plan quietly ends.
After
- Messages from all centres land in one queue, read in Hindi, English or Hinglish and tagged: new booking, home visit, reschedule, severe pain, price question.
- The right physio's real open slots are offered (the nearest centre if one is full); severe pain is flagged to the physio on duty.
- A call-back list ranks patients who stopped mid-plan by sessions left and days away, with a polite note drafted. Reception approves everything; nothing is sent on its own.
Message queue
Sample messages from four centres and the home-visit line, demo time Mon 16 Nov, 11:00 AM.Paste a new message
The reply never gives medical advice; anything clinical goes to the physiotherapist.
Patients who stopped mid-plan
Ranked by sessions left and days since the last visit, with a note drafted for the next open evening slot. Only for patients who agreed to reminders.How the desk works
- Collect. Messages from each centre's number come into one queue. In a pilot this connects to the chat accounts and calendar you already use, only after you agree to it in writing; patients keep the same numbers.
- Read. The request type, condition (stroke, knee surgery, back or neck pain, shoulder), home visit or centre, day (aaj, kal, Thursday) and time (shaam 6 baje ke baad, morning). This demo uses a deterministic parser; a production build adds a language model held to your services, with this parser kept as a test check.
- Offer. The physio for that condition, the centres and days they work, home-visit days and booked slots decide the three times offered.
- Draft. Replies and call-back notes are drafted for reception to edit and approve. No clinical advice; published price ranges only.